How Do I Call Giffgaff Customer Service

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Head Office addressThe Old RectoryWindsor End RoadBeaconsfieldHP9 2JW

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when its appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

    • Resolver is a totally free service that you can use to complain effectively. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if youd rather complain directly, you can use the above address to contact Giffgaff.

    How to complain about Giffgaff customer service

    Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

    By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Contact details

    How does my Giffgaff case file work?

    Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when its time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

    FAQ

    Can I speak to someone at giffgaff?

    giffgaff do not operate a call centre, so there is no telephone number you can ring to speak to a person. Support is all web based. If you require support with an account issue you raise a query via the Ask a Giffgaff Agent link.

    What is giffgaff customer number?

    You can find your giffgaff number in your dashboard. Or by texting “Number” to 43430.

    Does giffgaff have customer service?

    We provide online help and support 24/7, so you won’t have to hold a phone for a corporate call centre. There are many ways in which you can ask for help, just choose what best fits you.

    Can you call giffgaff for free?

    calls, video calls* and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live goodybag using new credit within the last 93 days) you can access the giffgaff website and the giffgaff community for free.

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