How Do I Contact Edreams Customer Service

Support from the eDreams App

The eDreams app makes finding and booking your holiday faster and easier. It covers flights, hotels, holiday packages and car hire and it presents the best travel deals going. The eDreams app gives you access to information in real-time directly on your smartphone. On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats and much much more!

You will also receive notifications about flight status as well as possible cancellations, and time/route changes. You can check-in for your flight and get your boarding passes as well as find out where to collect your checked baggage once the plane has landed.

how do i contact edreams customer service

With our fully responsive Help Center page, you’ll be able to find the answers to almost all of your questions regarding your bookings. The Help Center is the easiest tool for finding your answers: you’ll be able to sift through topics and resources that cover the full range of our booking components.

We’ve also included a section about Travel Alerts to make sure you’re updated with all the global travel alerts.

‘My Trips’ Area

how do i contact edreams customer service

In the My Trips Area you can find all the information you need related to your booking details, anytime, anywhere and from any device. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership, add ground transportation or accomodation and much more.

Pissed Consumer Terms & Conditions (the “Site”, “We”, “Us”, “Our”) is an online forum created to help keep consumers informed.

We are located in Las Vegas, NV. Mailing address is:

This Terms of Service govern the information posters’ (“You”, “Your”) use of the Site and form a binding legal agreement (“Agreement”) between You and Us. Through the use of this Agreement, We are placing legal conditions on Your use of the Site and its services (the “Services”), and making certain promises to You. Please read the Agreement carefully prior to using the Site and/or the Services.

You are solely responsible for the content or information, including, without limitation, the title and body of the post, You publish or display (hereinafter, “post”) anywhere on the Site. By submitting the post or using the Site or the Services in any other manner, You agree to be bound by the terms and conditions of this Agreement (the “Terms”). You must agree to all of the Terms in this Agreement. If you do not agree to the Terms, You are not permitted to use the Site and the Services. If You do not understand all of the terms in this Agreement, then You may wish to consult with an attorney before using the Services.

We reserve the right, at Our sole discretion, to change, modify, add the Terms or portions of the Terms or remove portions of the Terms, at any time. You are responsible for checking the Terms for changes. Your continued use of the Site following the posting of changes shall mean that You accept and agree to the changes. Persons who are under 14 years old may not use either the Site or the Services in any manner. By submitting a post and/or using the Site or the Services in any other manner, You represent and warrant that You are at least 14 years old.

We reserve the right to immediately suspend or terminate Your registration with the Site and remove Your posts, without notice, upon any breach of this Agreement by You which is brought to Our attention.

Your registration with the Site is for Your sole, personal use. You may not authorize others to use Your user identification, password or any of the MD5 hashing algorithms (please see Our Privacy Policy, section “Cookies”), and You may not assign or otherwise transfer Your account to any other person or entity.

You understand that Your use of the Site is at your own risk, and that such use may expose You to content that may be offensive, objectionable, or otherwise inappropriate. In no event shall We be liable to anyone for any delays, inaccuracies, errors or omissions related to content on the Site, or any harm related to use or transmission of such content.

By creating an account or providing Your email address, you agree to receive certain communications in connection with the Site and the Services, including, but not limited to email letters with information and notifications.

You may post content on the Site without creating an account with Us.

You will not post on the Site any defamatory, abusive, obscene, profane, offensive, threatening, harassing, racially offensive, pornographic, spam, or illegal material, or any material that infringes or violates another partys rights (including, but not limited to, intellectual property rights and rights of privacy and publicity). You will use the Site in a manner consistent with any and all applicable laws and regulations. By posting information on the Site, You warrant and represent that the information is truthful and accurate, to the best of Your knowledge.

You will not post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights and except as otherwise permitted by law. You understand that We neither do police nor have any legal obligation to police any content on the Site to an extent any greater than required by applicable laws and regulations.

You certify that Your review is based on Your own experience, is Your genuine opinion of product or service, and that You will not impersonate another person or entity. You warrant and represent that you have not been offered any incentive or payment to review any business or person on the Site. You understand that PC has a zero-tolerance policy on untruthful reviews.

You will not use the Site for any commercial purpose, including, but not limited to promoting business or other commercial venture or otherwise using the Site to promote any commercial purposes.

NO THIRD PARTY BENEFICIARIES: If You are not a signatory to the Agreement, then You enjoy no benefits under it. Therefore, You have no standing to complain if You believe that We are in violation of the Terms. If You would like to claim any benefit under the Agreement, You may contact Us to negotiate an agreement that will give You that right. Please use Our “Contact Us” form to engage in discussions that may lead to such a separate agreement. In the absence of such an agreement, You should be advised that no third party has any rights under this Agreement or under this paragraph.

You will defend, indemnify and hold Us and Our subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claims, demands, losses, costs, liabilities and expenses (including, but not limited to reasonable attorneys fees) relating to or arising out of Your use of the Site, including, but not limited to, any breach by You of the Terms of the Agreement, Your violation of applicable laws, or Your violation of any rights of another person or entity. You agree to cooperate as fully as reasonably required in the defense of any such claim. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, provided that You shall remain liable for any such claim.

At present, We do not remove the existing accounts created on the Site. If You wish to create a new account, You may do it at any time. We do not offer You the opportunity to edit prior posts. If You wish to request removal of a prior post, You need to submit a Notarized Letter, a Court Order or participate in an LVP. You shall acknowledge that the same rules apply to removal of cross-posts of Your posts from Our pages in any and all social networks. For more details regarding removal of information please visit Our FAQ.

You can add supplemental information to the review if the review was created under your account (please also see Our Privacy Policy, section “Cookies”).

We are a provider of the Site, which is an interactive computer service as those terms are defined under Section 230 of the Communications Decency Act. Thus, we will not be treated as the publisher or speaker of any tortious content posted to the Site.

While We do not and cannot review every message posted by users of the Service, and are not responsible for any content of these messages, We reserve the right, but are not obligated, to delete or remove profanity, obscenities, threats of physical violence or damage to property, and private financial information such as social security numbers and credit card information.

In the event you notice any such information on the Site, please report it using the “Report” button located in the bottom right-hand corner under all reviews or contact Our customer service department at: [email protected].


How do I get in touch with eDreams?

If you would like to bring a legal matter to our attention, please email us at [email protected]. Service of notices or legal claims will only be deemed valid if made via the channels and to the addresses provided in this Section 8.

Is it possible to get a refund from eDreams?

Once you have informed us of your need to cancel the flight, we will process the refund and send you an e-mail letting you know how much will be credited to the card you used to purchase the tickets. This credit will be automatic, however, every refund is different and depends on the type of ticket and the airline.

Is eDreams legit?

eDreams is a scam company

I refused to pay this and the rental company told me they would refund my money. eDreams customer service is simply a bot that closes the case no matter what you tell it and there is no actual people to talk to.

How do I contact eDreams from South Africa?

Send us an email ([email protected]) with the following information, and we’ll get in touch: 7Name and surname. 7Email address.

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