Call us. Consumer Customers. 0207 660 3859. Business Customers. 0207 660 3858. Mon-Fri 9am – 5.30pm. (excl. Bank Holidays)
Chat with us. Our specialists are here to help from Monday to Friday 9 am – 5.30 pm.
Submit feedback. We value your opinion!
How to request a return
Please do not send us any item unless you have received specific instructions from one of our HP Store agents.
When contacting us via email or post, please remember to include your HP Store Order number (starting with SCEO) and advise if you require a refund or a replacement.
If you want to return a bundle, please ensure that all the components (software and hardware) included within the bundle are returned.
Remember that returned goods should be in their original packaging along with any accessory and software related to the item you want to return, where possible. If this is not possible, then suitable packaging should be used to protect your order and avoid any damage during the returns process.
You must take reasonable care of all products whilst they are still in your possession. We may reduce the refund due to you to reflect any loss in value of the product(s), or require you to pay the relevant sum to us, if the loss is the result of damage caused by you.
For drop offs: Once your return request has been validated, you will receive detailed instructions and a return label to stick on the box.
For collections: To make things easy you will not be required to apply a return(s) label to the item(s); our courier will take care of this for you. Please ensure you obtain a collection receipt from the driver. Collection will be made during normal business hours (9 a.m. and 5.30 p.m.) Monday – Friday only (excluding public holidays).
When you are returning an HP product please remove:
Any personal information and any software which you have installed yourself.
Any hardware components which you have installed yourself on the product after you received it.
Any personal CDs or DVDs you used to install drivers for any hardware products.
Any passwords used to block access to the operating system or any other software components which came with the product.
Read “Consumer right to cancel / withdraw” if youve made a purchase as an individual and not buying for business use for an explanation of your statutory rights and HP’s complimentary cancellation policy.Read this if youve made a purchase for professional use Please note if you’ve made a purchase for professional use that there is no automatic right of return for unwanted items. Other return reasons will be handled as below. See our Terms and Conditions for full details.Refused delivery of your order? If you refused the delivery of your order, please contact us as we will not automatically process your return.
Tell us more about your shopping needs to be connected with a sales specialist.
To speak with a sales specialist.
You can see your order status by logging into your account.
Keep your devices working at their best.
Find affordable options for enhancing your PC coverage.
Protect your productivity with a reliable printer support plan.
Get expert answers for everyday tech problems on any device.
FAQ
How can I talk to HP customer service?
Call 800-565-9917.
How do I contact HP UK by email?
The first step is to contact our team via email at [email protected].
Can you email HP support?
The US HP.com Store team is dedicated to making your online buying as convenient as possible. If you have product sales questions or need help with a recent order, please send us an email. Our goal is to respond within 24 hours.
