How Do I Contact Hsbc Customer Service

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Apple Messages and Google Business Messages

You can get answers to general questions through Apple Messages or Google Business Messages. Just use the Messages app on any Apple or Android device that enable these services. Find the app in Safari (Apple only), Maps or Search, then tap the Messages icon to send us a message.

Alternatively, you can visit us in branch to speak to us in person. To find your nearest branch, use our handy branch locator.

Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. See our help and support pages for guidance and to find out what you can do through online and mobile banking.

So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where youre based and whether you already bank with us.

Lines are open from 08:00–20:00 every day.

Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Years Day).

We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.

However, we want to make sure that you only hear from us in a way that suits you. So please tell us whats best for you by logging on to online banking, giving us a call or visiting your local branch.

Please note: we wont use WhatsApp to get in touch – so be wary of any fake accounts pretending to be HSBC.

For customers with hearing or speech impairments, you can find out more about using Text Relay.

It’s best to call when you’re dealing with:

  • life events
  • fraud assistance
  • complex queries

    • FAQ

    How do I contact HSBC UK customer service?

    0345 604 0000 8am to 6pm Monday to Friday. From outside the UK, call us on +44 1162 804 280. 0800 085 1992 or from outside the UK +44 114 252 0249 – Lines are open 8.30am to 6.00pm Monday to Friday (excluding public holidays), and 10.00am to 3.00pm Saturday.

    Is HSBC telephone banking 24 hours?

    We also offer a 24-hour automated service, which allows you to check your balance, make payments, report a card lost or stolen.

    Does HSBC have a UK call Centre?

    HSBC’s UK contact centres are based in Swansea, Leicester, Leeds, Hamilton and Edinburgh and employ more than 6,000 employees and answer 24 million calls a year.

    Does HSBC have good customer service?

    awarded HSBC 3 / 5 stars for its customer service in its 2019 list of best and worst banks, where it ranked 15th best out of the 21 banks rated by Which? and its readers.

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