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Feedback details What does your complaint relate to? What would you like to tell us? Attachment upload
If you have any photos, videos or documents that will help us better understand the reason you’re contacting us, please attach them before submitting this form. Please upload .jpg, .png or .pdf files only.
Passengers aged 13 and under must travel with a guardian aged 16 and over. If the accompanying guardian is travelling on the same flight, on a separate booking, please select Continue. To change your flight, please select Go back.
Specific rules may apply to entry to certain destinations for passengers aged 17 and under who are travelling without their parent or legal guardian. Please check fco.gov.uk for current requirements.
How to complain about Jet2 customer service
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By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Contact details
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Our official WhatsApp service is available Monday to Friday 8am-7pm and Saturday to Sunday 9am-5.30pm. Want to get in touch with our team? You can send them a message by following the link below.
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