How Do I Contact Marks And Spencer Customer Services

0333 014 8000

Grievance Officer

We aim to resolve all complaints at the first point of contact – our customer service centre . In case you still may have any grievances with respect to the information shared by you with Marks & Spencer hereunder and its treatment, may be directed by you to the Grievance Officer of Marks & Spencer Mr. Ankur Vashisht at [email protected] or at the below mentioned coordinates:

Postal Address: C/O Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower – “C”, DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India

Phone: 0124-4574600

Timings: Monday to Friday: 9:00 am – 6:00 pm

  • Click on “Login” at top of the page
  • Enter your email ID or mobile number and Click “Continue”
  • Click on “Login with OTP” and Enter OTP
  • Click on “Set new password”
  • For Website:

  • Please click here to create an account
  • Or,
  • Click ‘Login’ at the top of the website or via the mobile menu on the left
  • For App:

  • Click on Profile icon at the bottom of the app screen
  • Alternatively Click on More icon at the bottom of the screen and tap on Sign In
  • Enter your mobile number or email ID and click on ‘Continue’
  • Enter your personal details and click on ‘Login with OTP’ or ‘Send OTP’ at the bottom of the page
  • Enter OTP received on your mobile number
  • Click on ‘Start Shopping’ to continue
  • Click here for our privacy policy

    If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
  • Avoid using the same password for multiple online accounts.
  • Account details registered on the UK website cannot be carried over to India site. However setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select forgotten password link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link to reset your password.

  • Currently no payment details can be stored on your account.
  • Currently no payment details can be stored on your account.
  • For website:

  • You’ll need to enter your address during checkout which will be saved for future transactions
  • You can go to “My account” section and “Add new” address under “Address Book” section
  • You can go to “My account” section and click “View All” under Address Book section and click on “Add New”
  • For App:

  • You’ll need to enter your address during checkout which will be saved for future transactions
  • Tap on “More” at the bottom of your screen, Tap on “My Account” and select “Address” from the new screen and tap on “Add New Address”
  • Sign in to your account.
  • Click on ‘My account’ at the top of your page.
  • Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.
  • Type your new email address in the appropriate space and confirm it.
  • Click ‘Save and continue’ at the bottom of the page.
  • This will be your correspondence email address, while your login credentials remain the same as earlier.

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page.
  • Click on ‘Change’ in ‘Profile’ section on the ‘My Account’ page.
  • Change your name and click ‘Save’.
  • Click on “Login” at top of the page
  • Enter your email ID or mobile number and Click “Continue”
  • Click on “Login with OTP” and Enter OTP
  • Click on “Set new password”
  • Currently no payment details can be stored on your account.

    We ensure your personal data is kept safe. For more information as to how we keep your personal data safe, please read our Privacy Policy.

    All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

  • Rs 500 off on minimum purchase of Rs 2500 on full price merchandise
  • The gift voucher can be redeemed at Marks & Spencer India Website & App
  • Only one gift voucher can be redeemed per bill
  • The voucher can be redeemed only once per customer
  • The gift voucher will not be valid on purchase of Marks & Spencer Gift Card
  • Marks & Spencer Reliance India Pvt. Ltd. has the right to modify or alter the condition without prior intimation.
  • Voucher can be redeemed only on Full Price merchandise
  • The gift voucher is valid till 31st December 2022
  • Flat 20% off applicable only on selected Full price styles
  • Return Period will be mentioned while selecting the size on product page
  • Return criteria for styles applicable as per return policy
  • Limited period offer only
  • Flat 20% off applicable only on selected Full price styles
  • Return Period will be mentioned while selecting the size on product page
  • Return criteria for styles applicable as per return policy
  • Limited period offer only
  • Flat 20% off applicable only on selected Full price styles
  • Return Period will be mentioned while selecting the size on product page
  • Return criteria for styles applicable as per return policy
  • Limited period offer only
  • Applicable on all Womenswear, Lingerie & Beauty products Only
  • 10% off on cart value 5000 To 9999 & 15% off on cart value 10000 and above
  • Valid from 4th March 2022 – 8th March 2022
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount
  • Applicable on SALE items only
  • Return Period will be mentioned while selecting the Size on Product Page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer
  • Applicable on SALE items only
  • Return period will be mentioned while selecting the Size on Product Page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer
  • Applicable only for ‘Beauty’ catalogue.
  • Select any 4 items from this catalogue and the least priced item will be free
  • All Beauty products are non – returnable as per policy
  • Applicable only for selected catalogue of Kidswear.
  • Select any 3 items from this catalogue and the least priced item will be for free. Discount will be shown at checkout.
  • Return Period will be mentioned while selecting the Size on Product Page.
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally.
  • Go to your cart.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.
  • If your promotion code is valid, it should appear as a discount in the order summary in your cart. To check your cart, please click on ‘Cart’ at the top right corner of the homepage. If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
  • Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.
  • If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

    What is the T&C for registration coupon?

    Coupon Code – FIRST

  • Rs 1000 off on minimum purchase of Rs 3000.
  • Applicable on your first online purchase and one time use only.
  • Valid for 7 days from the date of customer registration.
  • This voucher cannot be clubbed with any other offer.
  • – The programme is valid in India only.

    – The M&S Loyalty Program Membership is open only for M&S India customers only.

    – Your enrolment in the M&S Loyalty Program is by invitation, based on the eligibility criteria decided by Marks & Spencer Reliance India Pvt. Ltd. from time to time.

    – Notwithstanding the above, only individuals aged 18 years or above are eligible to become members of M&S Loyalty Program.

    – By clicking the Loyalty consent box, you agree that you have read these terms & conditions that governed Marks & Spencer Reliance India Pvt. Ltd. and that you accept them.

    – The validity of your membership is at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

    – The membership remains at all times the property of Marks & Spencer Reliance India Pvt. Ltd., who reserves the right at any time in its absolute discretion to revoke the membership.

    – Whenever you use your registered mobile number in order to obtain or utilize any of the benefits, facilities or arrangements offered or available as a result of your membership of M&S Loyalty Program, Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any costs, charges, claims or liabilities of whatever nature arising from use of such benefits, facilities or arrangements.

    – Some of the facilities and benefits offered to you as a member of M&S Loyalty Program are provided by organisations that Marks & Spencer Reliance India Pvt. Ltd. has made arrangements with, but over which it has no control. Marks & Spencer Reliance India Pvt. Ltd. does not guarantee or warrant that such benefits and facilities will be available, nor will it be liable for any loss or damage arising from the provision, or non-provision, whether in whole or in part of any such benefits or facilities. However, in the event of any problems you face in availing such benefits or facilities; you are requested to inform us immediately.

    – Misuse of M&S Loyalty Program benefits may result in termination of M&S Loyalty membership or withdrawal of benefits at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

    – M&S Loyalty membership can be revoked or refused if a M&S Loyalty/customer is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.

    – No two offers or discounts can be clubbed together unless specified otherwise.

    – M&S loyalty Program membership is for individuals only – it is not a corporate card/corporate membership.

    – You’ll start earning loyalty points on your second transaction onwards which would be a day after enrolling to M&S loyalty program.

    – Your transactions will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets. B.) Registering & login in to marksandspencer.in with your already registered mobile number. C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered in M&S Loyalty Program. Any transaction you make which does not fulfill this criteria, points for that particular transaction will not be credited to your account.

    – You’ll earn loyalty points a day after A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in

    – Marks & Spencer Reliance India Pvt. Ltd. reserves the right to withdraw, cancel, vary or in any way change, at any time without notice, the scheme or any facility or benefit previously offered or expressed as available to you as a member of M&S Loyalty Program. Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

    – Marks & Spencer Reliance India Pvt. Ltd. will maintain and update in electronic form, data that is provided by you at the time of enrolment or through subsequent contact. Marks & Spencer Reliance India Pvt. Ltd. reserves the right to supply these data to agencies or organizations for the provision of member services, facilities and benefits. However, whatever data will be shared will only be specific to the requirements/ needs of third party services provided to us for carrying out the transaction covered under the scope of these Terms and Conditions.

    Marks & Spencer Reliance India Pvt. Ltd. will maintain reasonable standards of Data Protection services for protecting your privacy and the data so collected herein.

    – Notices, mailed communication, Electronic Mail and SMS sent by Marks & Spencer Reliance India Pvt. Ltd. to you will be deemed to have been received if posted to your mailing address, Email address and your registered mobile number. Marks & Spencer Reliance India Pvt. Ltd. will not be responsible for late, lost or misdirected mail.

    – In the event of conflict between these terms and conditions and changes that have been or made in order to comply with local laws and regulations, the terms and conditions so changed will prevail. If local laws prohibit the provision of any benefits or facility, such benefits or facility will be deemed to be withdrawn.

    – The mobile number provided will be used to generate your online Marks & Spencer a/c for access of benefits on www.marksandspencer.in and the Marks & Spencer India mobile app. A password will be generated and shared on the said id subject to verification. M&S Loyalty Program membership number can be linked to only one mobile number, therefore in case the said mobile number is already registered with us and is linked to the same or some other account then a new account and password will not be generated. For any queries please contact our customer care.

    – Marks & Spencer Reliance India Pvt. Ltd. reserves the right to refuse M&S Loyalty membership to an applicant without assigning any reason whatsoever.

    – The terms and conditions would be subject to the Laws of India as applicable from time to time. In case of any disputes between member and Marks & Spencer Reliance India Pvt. Ltd., the final decision will rest with Marks & Spencer Reliance India Pvt. Ltd.s Customer Relationship Management Team and will be binding upon the member.

    – By enrolling in the M&S Loyalty Program, you agree and provide your explicit consent that you wish to receive communication from Marks & Spencer Reliance India Pvt. Ltd. and its programme partners on offers and programmes through email, SMS, post or other forms of media. In case you do not wish to receive such communication you will inform the company about the same by contacting customer care.

    – Marks & Spencer Reliance India Pvt. Ltd. will endeavour to ensure the availability and the quality of services provided by Program but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.

    – Reward Points earned are of the same value, irrespective of whether purchase is paid for by Cash or Credit/Debit cards or Loyalty Points in stores or on www.marksandspencer.in

    – Marks & Spencer Reliance India Pvt. Ltd. reserves the right to change the method of calculation of Reward Points accrued on M&S Loyalty purchases at any point of time to reflect changing market conditions without any notice.

    – M&S and Marks & Spencer means the same.

    For Club Member

  • Loyalty Points* (Per Rs 100 spent) – 1%
  • Welcome Voucher – Rs. 500
  • Upgrade Voucher (redeemable in stores only) – NA
  • Birthday / Anniversary / Kid Birthday day Discount – 10%
  • For Premium Member Benefits

  • Spend in last 12 months – 15,000
  • Loyalty Points* (Per Rs 100 spent) – 2%
  • Welcome Voucher – Rs. 500
  • Upgrade Voucher (redeemable in stores only) – Rs 1,000 off on Rs 4,000
  • Birthday / Anniversary / Kid Birthday day Discount – 15%
  • For Elite Club Member

  • Spend in last 12 months – 65,000
  • Loyalty Points* (Per Rs 100 spent) – 3%
  • Welcome Voucher – Rs. 500
  • Upgrade Voucher (redeemable in stores only) – Rs 3,000 off on Rs 12,000
  • Birthday / Anniversary / Kid Birthday day Discount – 20%
  • *No Point on enrolment and reduced priced merchandise

    Point Earn, Redemption and Validity

  • Point earn rates will vary by the tier of the customers. 1 Point value is 1 Rupees
  • Earned points are credited to the member in 24 hours.
  • Members are not eligible to earn points on the day of enrolment
  • Members are not eligible to earn points on reduced priced merchandize purchase.
  • Points will be given on transaction having any payment medium.
  • Points will only be earned on the final amount paid by the customers
  • Points will not be earned when Gift Card is purchased.
  • Points will be earned when some-one uses Gift Card as payment for the Full Price bill.
  • Customer will start earning loyalty points basis the new tier only from the next transaction day of enrollment/upgrade on A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in
  • In case of return transaction equivalent points earned during purchase transaction will be taken back/ debited from the member point balance.
  • Points earned on the same day cannot be redeemed since points are awarded in 24 hours.
  • Points redemption follow FIFO (First in and first out) principle i.e. during redemption member oldest points earn will be redeemed
  • There is no minimum point balance threshold for redemption
  • Points cannot be redeemed against cash
  • Points earn on every transaction will be valid for 12 months from earn date in case if points are not redeemed
  • Tier – Upgrade/Downgrade

  • Tier upgrades are processed daily on a rolling 12-month revenue basis including the Reduced Price sales also.
  • EG- If a customer has done 10K purchase within last 1 year and he makes another transaction of 10K today in reduced price merchandise then he will be upgraded to Premier Tier but no points will be allocated in 10K reduced price purchase.
  • Tier downgrades are also processed daily however a member who has achieved either premier or elite will continue to enjoy benefit of that tier for at least 12 months before being considered for tier downgrade
  • Post 12-month completion in either premier or elite, last 12 month rolling revenue will be considered to define the new tier of the member.
  • Welcome/Upgrade Voucher

  • Welcome voucher of Rs 500 OFF is given at the time of member enrolment irrespective of transaction value and its validity is 90 days
  • Upgrade Vouchers
    • Club to Premiere : Rs 1000 on spend Rs 4000
    • Premiere to elite : Rs 3000 on spend of Rs 12000
  • Welcome/Upgrade voucher cannot be redeemed on the same day of enrollment
  • Welcome/Upgrade voucher cannot be redeemed against reduced priced merchandise
  • If a customer directly enrols for Premier or Elite tier, both Welcome voucher and upgrade voucher will be issued to the customer
  • An Upgrade voucher will be issued only once in the customer lifetime. If a customer was downgraded from Premier/Elite tier and he again reaches his previous tier after making another transaction, he/she will be not be eligible for an upgrade voucher.
  • Upgrade voucher are not available for redemption on www.marksandspencer.in
  • Birthday, Anniversary and Kids Birthday Discount

  • M&S Loyalty Member is eligible to avail birthday and anniversary discount within 7 days before the birthday or anniversary date of the customers in one invoice only.
  • Birthday and anniversary discount can be availed against reduced price merchandize also
  • Kids Birthday Discount is valid on Kids Items only.
  • The customer can avail Kids birthday discount only for 0-14 year old kids.
  • Birthday, Anniversary and Kids Birthday cannot be combined in same invoice.
  • Applicable on SALE items only
  • Select any 3 items from this catalogue and the least priced item will be free
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
  • Limited period offer only
  • We accept all credit/debit cards, net banking and wallets.

    We currently do not accept payment by gift cards on this website. We will look to offer this in the future.

    If you used online payment method, payment will be authorised when you submit your order. For COD orders, you can make the payment in cash to the delivery person.

    There are links to the size guides on product pages. Additionally, you can also find the size guide here.

    We offer a no questions asked return policy. Please note that merchandise can only be returned for refunds if it is unused with all price tags intact.

    Return window details:

    Return can be done within 35 days of delivery. The return can be done online from home, or at the nearest offline store. The refund will be processed according to original mode of payment as per details given below.

  • Card/ Wallet/ UPI/ Netbanking: Directly credited to the original source of payment
  • Cash on delivery: Refund will be initiated once we receive the bank account details from the customer
  • Loyalty Points refund will be made in the loyalty account
  • Exclusions from the return policy:

    The following items are excluded from our return policy:

    Masks, Beauty, Knickers, Knicker Packs, Swimwear, Shapewear, Toiletries, Jewellery, personalised items and/or any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.

    Items on final reduction, priced at 590 or below, are non-returnable.

    By telephone: +9180106 21621; we are open Mon-Fri 08:00 am to 08:00 pm, excluding gazetted holidays.

    By post: Corporate Office: Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower – “C”, DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India Registered Office: Marks and Spencer Reliance India Private Limited, 4th Floor, Court House, Dhobi Talao, Lokmanya Tilak Marg, Mumbai- 400 002, India **Calls are charged at local rate from a land line.

    You can directly visit the nearest M&S store to return the product. Please click here to find your nearest store.

    Alternatively, you can place a return request online from My Account section. Our courier partner will pick up the product from you within 3 days and shall process the refund on completion of quality check. The pickup to refund processing takes around 7-10 days. We will also send a confirmation email to you on refund processing

    Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.

    All orders with value more than Rs. 999, will be shipped free of cost. For any orders worth Rs. 999 or below, a nominal fee of Rs. 99 would be applied.

  • If the complete order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including the shipping cost, if paid online.
  • If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will not be refunded.
  • No, currently international shipping is not available on M&S India website.

    No, currently there are no such weight restrictions on deliveries.

    The delivery drivers can deliver your order when you are not at home. In that case, it will be picked up by a family member.

    If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.

    This could be because an item you’ve ordered has sold out before it could be sent to you. If any of the items in your order have sold out, we will inform you of this by email. Your order may also arrive in multiple parcels. Please allow us some extra time for the next parcel to arrive. If something is missing and you haven’t heard from us, please let us know so we can look into this further. Click here to view our contact details.

    You should receive your delivery within seven working days of placing your order.

    Where the supply of your product(s) is delayed or prevented for reasons beyond our control, (for example, material shortages or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

    The tracking information for your order will start to appear in My Accounts section the day after we send it to you.

    It absolutely free and simple to join! Just download the M&S app or go to marksandspencer.in and Create Account. Simply validate your Mobile Number through OTP in My profile section to activate your Loyalty Account. After your first transaction you will be enrolled To the M&S Loyalty program. Already have an account? Simply validate your Mobile Number through OTP in My profile section to activate your Loyalty Account.

    Points earned on every transaction will be valid for 12 months from the earned date (if not redeemed).

    No, you will start earning points basis your loyalty tier only from 2nd transaction onwards post joining M&S Club Loyalty Program.

    You’ll earn loyalty points a day after A.) A successful purchase from M&S India Store. B.) Successful delivery of your order in case of marksandspencer.in Point earned rate will vary as per the tier of the customer. Points will be allocated basis the tier of the customer for every Rs.100 spend, on Full price products.

    Yes, all loyalty benefits are linked to your Mobile Number. Any full price transaction will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets. B.) Registering & login in to marksandspencer.in with your already registered Loyalty mobile number. C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered to the M&S Loyalty Program. Any transaction which does not fulfill these criteria will not be eligible for Loyalty points.

    Only M&S Loyalty Members can avail birthday / Anniversary discount during Birthday/Anniversary Month on one invoice only. M&S Loyalty Members can redeem the Birthday / Anniversary discount either in M&S India stores or at marksandspencer.in.

    A. In case of cancelled transaction no points will be provided on purchase transaction. B. If customer has used Loyalty points and cancelled the order later, the loyalty points will be credited back to the Customer’s loyalty account. C. In case of return transaction equivalent points earned during purchase transaction will be taken back from the member point balance. D. If customer has used Loyalty points and retuned the order later, the loyalty points will be credited back to the Customer’s loyalty account post successful completion of the return process.

    Web chat or email us

    Please choose a subject from the menu below.

    Need more help? Youll find all of our contact details below, simply click on the option that is most relevant to your query. Please make sure that you’ve checked the status of your order under My Account and checked your emails for any updates if you’re expecting a delivery.

    FAQ

    How do I make a complaint to Marks and Spencer?

    Contact customer service by phone
    1. Clothing & homeware, flowers, gift cards, wine. 0333-014-8000. …
    2. Food to Order. 0333 014 8222. …
    3. Furniture. You may find the answers to some commonly asked questions in our FAQs. …
    4. Store service. 0333-014-8555. …
    5. Product quality. 0333-014-8555. …
    6. Other M&S sites. …
    7. Press queries, Shareholder, Recruitment.

    Can you email Marks and Spencer?

    We’re no longer accepting whitemail due to Covid-19, please contact us by phone or email.

    How do I contact HR M&S?

    M&S on Twitter: “@Kiran_UK10 Hi – our HR number is > 0345 304 7474 Thanks, Chris” / Twitter.

    Where is Marks and Spencer’s head office?

    M&S on Twitter: “@Kiran_UK10 Hi – our HR number is > 0345 304 7474 Thanks, Chris” / Twitter.

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