How Do I Contact Puregym Customer Service

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You can contact us via email, [email protected] or social, @puregym on Twitter and Facebook Messenger where we will be answering queries from 8am – 10pm, 7 days a week.

Contact Pure Gym customer service

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How to complain about Pure Gym customer service

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Account Question:

  • 2M ago “You couldnt take money from my account”

    • FAQ

    Can I call PureGym?

    Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase. Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period.

    Does PureGym refund?

    We instead developed additional ways to end your membership and also introduced extended freeze options. Members are able to cancel or freeze by contacting the customer service line (800-922-7898), coming into their local club, or even simply calling the club phone number to make these changes.

    Can you cancel a gym membership over the phone?

    Cancelling Fixed Term Membership

    Get in touch with Member Services at [email protected] and let them know you would like to cancel your membership. If you are cancelling within 14 Days, the full pro-rata amount will be refunded. However, after 14 Days, PureGym will refund 50% of the pro-rate amount.

    How do I cancel my PureGym membership and get money back?

    Cancelling Fixed Term Membership

    Get in touch with Member Services at [email protected] and let them know you would like to cancel your membership. If you are cancelling within 14 Days, the full pro-rata amount will be refunded. However, after 14 Days, PureGym will refund 50% of the pro-rate amount.

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