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Need help with your product? Try our online troubleshooter to resolve the problem. If it hasn’t solved the issue you’re experiencing, you can book a repair online too.
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A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Please share your ZIP Code to find a nearby Best Buy to try out your next phone.
A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Please share your ZIP Code to find a nearby Best Buy location
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Are all Samsung contact channels operating? Yes, our contact channels are all in operation. For faster support we have expanded our self-service options: If you are looking to resolve a product issue please use our troubleshooter You can track the status of an existing repair here. Our Live Chat support is available 24 hours a day, 7 days a week. We recommend that you check the online help content tab to see if there is already a solution for your query before contacting us using the options below.
Visiting Samsung stores and locations
Samsung KX, Samsung Experience Stores and Support Centres are all open. Our store locator page is regularly updated and we advise that you check opening times in advance. If you are looking for a dedicated one-to-one support visit, or to book a product repair at a Samsung Support Centre, Samsung Experience Store or Samsung KX, we recommend that you make an appointment in advance online, although we do our best to accommodate for walk ins. When visiting one of our spaces, please kindly respect the following safety measures: • Use the hand sanitiser via the stations provided in store • Pay via card payment where possible • We encourage customers to wear a face covering, unless exempt If you are experiencing any COVID-19 related symptoms or feel unwell we politely ask that you do not visit any stores.
FAQ
Does Samsung have a 24 hour customer service?
How do I contact Samsung South Africa?
Does Samsung have email support?
- Online. There are a number of a different ways of contacting us via Live Chat, Email and more. Learn more.
- Call. Speak to one of our dedicated team of experts. Learn more.
- Face to face Support.
- Apps & Services Customer Support. Samsung Health Monitor : 800-7267864. Samsung Pay : 800-7-729 (S-PAY)
How do I report a problem to my Samsung?
- Online. There are a number of a different ways of contacting us via Live Chat, Email and more. Learn more.
- Call. Speak to one of our dedicated team of experts. Learn more.
- Face to face Support.
- Apps & Services Customer Support. Samsung Health Monitor : 800-7267864. Samsung Pay : 800-7-729 (S-PAY)