How Do I Contact Shell Customer Service

Head Office addressShell CentreLondonSE1 7NA

Please check with your phone provider if you are unsure about how much a call will cost.

Product/ Service Question:

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  • FAQ

    How do I speak to someone at Shell Energy?

    You can contact us by: Calling 0330 094 5800 (Monday to Friday 8am to 6.30pm, and Saturday 9am to 4pm); ■ Our online help centre is available 24/7; ■ Complete a webform online here; or ■ By sending a letter to Shell Energy, PO Box 6363, Coventry CV3 9LR. Alternatively, you can contact us via Resolver.

    How do I email shell?

    Contact U.S. Lubricants
    1. Technical Help Desk. 1-800-237-8645. [email protected].
    2. Global Key Account. 1-877-350-7030. …
    3. Distributor. 1-877-536-8073. …
    4. Transport & Industry (Direct Customers) 1-800-332-6457. …
    5. Consumer (Direct Customers) 1-877-536-6324. …
    6. JiffyLube. 1-833-468-6487. …
    7. Retail Lubes. 1-877-536-8029.

    Is there an 0800 number for Shell Energy?

    In an emergency

    If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.

    Does Shell Energy have good customer service?

    When looking at telecoms providers that customers say deliver an excellent customer experience, Resolver analysed more than 54,000 cases from broadband users in the year up to July 2020. Shell Energy came out tops as the leading telecoms provider for customer service excellence in the UK.

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