How Do I Contact Sse Customer Services Uk

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Get in touch With our offices
  1. SSE Plc. Switchboard: 01738 456 000. …
  2. SSEN. Power cuts: 105. …
  3. SSE Renewables. General enquiries: 01738 456 000. …
  4. Sales: 0345 070 2019. [email protected].
  5. Customer Services: 0345 601 9093.
  6. SSE Business Energy. Customer Services: 0345 725 2526.
  7. Safety, Health and Environment.

British Sign Language (BSL) SignVideo service

Our SignVideo service allows you to talk securely about your accounts using British Sign Language (BSL).

Complete our application form to sign up for the Priority Services Register.

Once youve registered, you can phone our Careline directly whenever you need to talk with us about your account.

Phone: 0800 622 838

Textline: 0800 622 839

Were open 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays.

You can chat to us on our website using webchat when you see the speech bubble icon at the bottom-right of your screen.

Customer Service SSE Grampian House 200 Dunkeld Road Perth PH1 3GH

If your letter needs a reply, well get back to you within five working days of receiving it.

If youd like us to reply in a particular format, please let us know in your letter.

With your permission, well pass your details to your local network operator. They can then give you appropriate support if theres a power cut and give you advance notice of any essential work that could disrupt your supply.

Our complaints procedure for energy customers

Our complaints procedure is designed to help you make sure that all your queries are answered quickly and efficiently, and to make sure your points are fully answered. If you have a complaint about one of our other products, you can go to our complaints pages for broadband or home services.

How to make a complaint

Contact us to speak to one of our fully trained Customer Service team who will aim to resolve your complaint within 24 hours, or keep you updated if it will take longer.

Phone – 0345 070 7373

Online – Use our enquiries form

Post – SSE, PO Box 7506, Perth, PH1 3QR

As part of resolving your complaint, we’ll give you an explanation of what went wrong, fix the problem and apologise. We may also offer compensation if this is appropriate, including if your complaint is related to our sales and marketing activities.

If you’re unhappy with the progress we’re making in resolving your complaint, you can call us on 0345 070 7373 and ask for an escalated review of your complaint.

If your complaint hasn’t been resolved in 10 working days, you can raise this with our Head of Customer Service team:

Post: SSE, PO Box 7506, Perth, PH1 3QR

FAQ

How do I speak to someone at SSE?

You can also contact SSE on 0345 070 7395 to talk to them directly and they might be able to help you out.

Is there a free phone number for SSE?

Step 2 – Contact our Specialist Complaints Team
  1. Call them on 0345 070 9383. They’re available from 9am to 5pm, Monday to Friday.
  2. Email them. You can send them an email at [email protected]. …
  3. Write to them. Include your name, account number and/or full address so we can get back to you.

How do I email SSE customer Services UK?

Our hard-working staff are doing all they can to answer calls as quickly as possible. Please check our most up-to-date opening hours below.

Does SSE answer phone?

Our hard-working staff are doing all they can to answer calls as quickly as possible. Please check our most up-to-date opening hours below.

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