Please call us on 0800 917 7359 and our team will sort this out for you.
Here we explain the rights and choices you have with regards to the personal data that we hold about you, and suggest some resources which may be useful to you
We will send relevant offers and news about our products and services to you, for example by email, but only if you have agreed to receive them. It’s easy to change your mind though. If you want to stop (or start) receiving them, heres how you can do so:
Online:
Log-in to your Tesco account
Click on the “Your Account” tab
Click “Your Contact Preferences”
Or, you can visit our contact us page and wed be happy to help you make any changes to your account.
What data we hold about you
You have a right to find out what personal data we hold about you and how we use it. This is called a Subject Access Request. Find out how to make a Subject Access request You also have the right for some of your personal data to be “transferred” or “ported”. Find out how to make a data portability request
In relation to your personal data, you also have the right to:
have inaccurate information corrected:Summary of the right: if you believe we hold inaccurate or missing information, please let us know and we will correct it.
object to our use of it:Summary of the right:general objection – We will then consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it (see section 3 below) or delete it (see section 4 below). objection in relation to direct marketing – If you make such an objection, we will stop using your personal data for direct marketing purposes.
restrict our use of it:Summary of the right: There are several situations when you can restrict our use of your personal data, this includes (but is not limited to):
– you have successfully made a general objection (listed in section 2 above).
– you are challenging the accuracy of the personal data we hold.
– we have used your personal data unlawfully, but you do not want us to delete it.
have us delete it:Summary of the right: There are several situations when you can have us delete your personal data, this includes (but is not limited to):
– we no longer need to keep your personal data;
– you have successfully made a general objection (listed in section 2 above);
– you have withdrawn your consent to us using your personal data (and we do not have any other grounds to use it);
– we have unlawfully processed your personal data.
If you have any problems, please contact our customer services team on 0800 323 4050 or 0330 123 4050 from a mobile.
How do I speak to a human at Tesco Mobile?
The supermarket won’t notify you if you’re affected, so you’ll need to contact Tesco for a refund. You can do so over the phone on 0800 323 4040, or via WhatsApp on 0800 917 7403.
How do I contact Tesco for refund?
The supermarket won’t notify you if you’re affected, so you’ll need to contact Tesco for a refund. You can do so over the phone on 0800 323 4040, or via WhatsApp on 0800 917 7403.
