If youâre a vulnerable customer and feel like you need some extra help with managing your energy account, we can add you to our Priority Services Register (PSR). You can add yourself to the register or update your circumstances any time through your online account or by emailing us at [email protected].
Speech or hearing impaired customers can also put 18001 in front of our phone number, 0808 501 5200, to use text relay at no extra cost if youd prefer to contact us by phone. You can find out more on the Relay UK website.
When youâre on the PSR, there are extra things we can do for you to make life easier:
If youâre on our PSR and live alone or with elderly people, someone with a disability or a chronic illness, or live with a child under the age of five, then you could get a free gas safety check.
When youâre on the PSR, there are extra things we can do for you to make life easier. You could be eligible if you meet the following criteria:
Weâll send a professional to do the gas safety check, which includes any gas appliances or fittings. To book your gas safety check, call us on 0808 501 5200.
The E.ON Next Energy Fund initiative has been set up to help our customers receive extra support. If you meet the criteria, the Energy Fund could help you pay your current or final E.ON Next energy bills and even replace old appliances.Â The E.ON Next Energy Fund is funded by E.ON Next and is run on our behalf by Charis Grants, you can apply online now.
For your peace of mind, weâll let you know in advance before one of our technicians visits your home.
Remember to ask anyone who comes into your home for official proof of identity. We provide identity cards for our technicians and you can also choose to set a password for us to say when we visit.
All our technicians carry identity cards, which show their photograph, unique identity number and the card expiry date.
Whenever we visit, you can set a password that well quote to you. For extra security, you can ask us to change the password at any time.
Head Office addressDesford RoadEnderbyLeicesterLE19 4AT
Please check with your phone provider if you are unsure about how much a call will cost.
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If you need help with money or debt
If you’re having issues with money or debt, you can:
Debt helpline: 0800 240 4420
Relay UK – if you cant hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.
Calls are free from mobiles and landlines.
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