WE’VE GOT PERSONALISED SERVICE DOWN TO A T. Pop in to one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Whether you’ve already booked online or in store and need a helping hand, or you’re thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. Avoid the queues by phoning or emailing your local store to book an appointment. If you have a query, take a look at our Ask a Question section. If you can’t find what you’re looking for, please feel free to contact us. Please note that the listed opening times are for our Contact Centres. If you wish to speak to one of our Retail team, please refer to our Store Finder for details.
If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. Watch our short video about what to do if you have an issue while on holiday.
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How do I contact TUI by email?
- • Download the TUI app to chat with a rep 24/7.
- • Use our online form.
- • Call +4433 33 365 147.
- • Text 80247.
- • Email [email protected]
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