How Do I Contact Tui Customer Services

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WE’VE GOT PERSONALISED SERVICE DOWN TO A T. Pop in to one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Whether you’ve already booked online or in store and need a helping hand, or you’re thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. Avoid the queues by phoning or emailing your local store to book an appointment. If you have a query, take a look at our Ask a Question section. If you can’t find what you’re looking for, please feel free to contact us. Please note that the listed opening times are for our Contact Centres. If you wish to speak to one of our Retail team, please refer to our Store Finder for details.

If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. Watch our short video about what to do if you have an issue while on holiday.

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  • FAQ

    How do I contact TUI by email?

    1. • Download the TUI app to chat with a rep 24/7.
    2. • Use our online form.
    3. • Call +4433 33 365 147.
    4. • Text 80247.
    5. • Email [email protected].

    How do I contact TUI in UK?

    Call us on: 0203 451 2688.

    Can I message TUI?

    Here’s how you can get in touch: Download the TUI App – this is the easiest way to get hold of us. Call +4433 33 365 147 (calls from abroad will be charged at international rates) Text 80247 (text messages are charged at your standard network rate)

    How can I speak to someone at TUI?

    You can call 0203 451 2688 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. IF YOU HAVE A TUI TOURS BOOKING: Please give our dedicated TUI Tours team a call on 0203 451 2940. Please use the numbers above to contact us, rather than any other that you might see online.

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