We hope you never have a reason to complain about any of our services. But if theres something we can help you with, this page has the answers you need.
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For any other Pay Monthly questions, check our Pay Monthly help articles.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 202 | Free |
| From a landline | 0344 809 0202 | Standard UK rate |
| From abroad | +44 7860 980 202 | Free† |
Already an O2 Business customer?
You can find answers quickly on our help and support pages – choose a category below – or try the Business forum in the O2 Community. If you need to speak to someone, the easiest way is to chat online or call business customer service.
Our online shop is still open with free next-working-day delivery. We’re asking you to keep customer service lines free for those who need help most. We’ve currently got less people available at our contact centres to take calls. Please support our reduced team by only calling in the most urgent circumstances, like reporting fraud or a stolen phone. For everything else, please try to find answers on our website or through My O2 Business.
Are you having trouble paying your bill? Please get in touch with our Business Customer Service to discuss your options. You can do this by dialling 202 from your O2 phone or using our Contact us page.
*Only the account holder can fill out our Support Request Form due to data protection restrictions. If you are a third party supporting an O2 account holder, please contact Business Customer Services with the account holder present. If the account holder is unable to be present, please call 0344 463 2669 for assistance.
Alternatively, you can contact our Business Customer Service on 202 or a member of staff at your local O2 store.
If you find it difficult to access any of our services due to a disability or personal situation, we can make some adjustments to help you manage your O2 account.
If you’d like us to record your preferences on your account, and arrange any ongoing support or adjustments, you will need to fill out our Support Request Form*.
Call us from your mobile, a landline or abroad
Call free from your O2 mobile
| Number | Opening times | |
|---|---|---|
| Pay Monthly | 202 | Monday – Friday 08:00 – 21:00. Saturday 08:00 – 20:00. Sunday 08:00 – 18:00. |
| Pay As You Go | 4445 | Monday – Friday 08:00 – 21:00. Saturday 08:00 – 20:00. Sunday 08:00 – 18:00. |
| Business | 8002 | Monday – Friday 08:00 – 20:00. Saturday and Sunday 09:00 – 17:00. |
All our agents are currently busy, please try again later.
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