How To Contact 02 Customer Service

We hope you never have a reason to complain about any of our services. But if theres something we can help you with, this page has the answers you need.

If you’re an O2 mobile customer, please call your normal Customer Service number.

​For any other Pay Monthly questions, check our Pay Monthly help articles.​
Customer Service Number Charges
From your O2 mobile 202 Free
From a landline 0344 809 0202 Standard UK rate
From abroad +44 7860 980 202 Free†

Already an O2 Business customer?

You can find answers quickly on our help and support pages – choose a category below – or try the Business forum in the O2 Community. If you need to speak to someone, the easiest way is to chat online or call business customer service.

Our online shop is still open with free next-working-day delivery. We’re asking you to keep customer service lines free for those who need help most. We’ve currently got less people available at our contact centres to take calls. Please support our reduced team by only calling in the most urgent circumstances, like reporting fraud or a stolen phone. For everything else, please try to find answers on our website or through My O2 Business.

Are you having trouble paying your bill? Please get in touch with our Business Customer Service to discuss your options. You can do this by dialling 202 from your O2 phone or using our Contact us page.

*Only the account holder can fill out our Support Request Form due to data protection restrictions. If you are a third party supporting an O2 account holder, please contact Business Customer Services with the account holder present. If the account holder is unable to be present, please call 0344 463 2669 for assistance.

Alternatively, you can contact our Business Customer Service on 202 or a member of staff at your local O2 store.

If you find it difficult to access any of our services due to a disability or personal situation, we can make some adjustments to help you manage your O2 account.

If you’d like us to record your preferences on your account, and arrange any ongoing support or adjustments, you will need to fill out our Support Request Form*.

Call us from your mobile, a landline or abroad

Call free from your O2 mobile

Number Opening times
Pay Monthly 202 Monday – Friday 08:00 – 21:00. Saturday 08:00 – 20:00. Sunday 08:00 – 18:00.
Pay As You Go 4445 Monday – Friday 08:00 – 21:00. Saturday 08:00 – 20:00. Sunday 08:00 – 18:00.
Business 8002 Monday – Friday 08:00 – 20:00. Saturday and Sunday 09:00 – 17:00.

All our agents are currently busy, please try again later.

FAQ

How do I call O2 customer services?

You can do this by dialling 202 from your O2 phone or using our Contact us page. We can make various adjustments to the way we communicate with you and how we provide your contract, mobile phone bill, and more.

How do I speak to an 02 advisor?

Just start a webchat with an O2 advisor. You can do this by tapping the O2 logo in your contacts list.

How do I get on O2 live chat?

Chat Messaging on O2 | Help & Support | O2. Chat Messaging is the latest update to messaging on Android devices. It provides new Chat features as an upgrade to SMS and MMS messaging, without the need for a separate app.

Does O2 still have live chat?

Chat Messaging on O2 | Help & Support | O2. Chat Messaging is the latest update to messaging on Android devices. It provides new Chat features as an upgrade to SMS and MMS messaging, without the need for a separate app.

Leave a Comment