How To Contact Hermes Customer Service

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Staff Question:

  • 2d ago “Poor service and missing parcels”
  • 12d ago “Rubbish service”
  • 20d ago “Complaint! Terrible service. Missing parcel”

    • Request for Information Question:

  • 12h ago “About my parcel”
  • 5d ago “To find out were my parcel is!”
  • 5d ago “Want to ask about my delivery- remaining items”

    • Return/ Replace Question:

  • 9d ago “Lost return parcel”
  • 15d ago “Changing delivery date”
  • 1M ago “I had a parcel here for return”

    • FAQ

    How do I speak to a human at Hermes?

    Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

    How do I email Hermes UK?

    myHermes
    1. Visit Customer Services.
    2. Call Customer Services on 033 0333 6556.
    3. Visit Live Chat.
    4. Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
    5. Tweet myHermes Customer Services.

    What do I do if my Hermes Parcel not delivered?

    What can I do if I haven’t received my parcel? If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

    Does EVRI have customer service?

    Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.

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