Starting today, hosts and guests can access the Urgent Support Line anywhere in the world, and connect with specialised support agents who are standing by 24/7 to assist should an urgent issue arise.
Customer Service Rating and Reviews
they never got back with the answer to my claims, their service is generally terrible, no customer support available
Your on-line payment service does not accept the payment – keeps telling me there is an error or that I have been timed out. When I call your laughable customer service line with its 5,000 option…
Payments and Charges Question:
Summary of Airbnb UK Customer Service Calls
FAQ
How do I contact Airbnb in the UK?
For press inquiries, please email us at [email protected]. For questions related to Ireland press, write to us at [email protected]. For any other general questions, visit airbnb.com/help.
Does Airbnb have 24 hour customer service?
Starting today, any Airbnb user who has selected English as their primary language in-app can access the Urgent Support Line anywhere in the world, and connect with specialized support agents who are standing by 24/7 to assist should an urgent issue arise.
How can I speak to a person at Airbnb?
When you have a confirmed reservation, you’ll have your Host’s email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.
How long does it take for Airbnb customer service to respond?
When you’ll hear from them. Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it’ll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.