Return/ Replace Question:
Summary of Airbnb Customer Service Calls
How Do People Feel About Their Calls to Airbnb Customer Support?
Airbnb is a rapidly growing company and, as one might expect, has had some growing pains. This has led to media reports of consumer dissatisfaction with AirBnBs customer service team.
One primary area of dissatisfaction is the companys response to travelers who find out after arriving at their destination that the accommodations they booked are unavailable, unsafe or unsanitary.
A traveler may find him or herself stranded while AirBnB customer service representatives try to work with the host or to locate alternative lodging. This can take time, something that often unacceptable to a tired traveler who may not have a safe place to wait for a return call.
It should be noted that there are other, more positive stories about the level of service provided by Airbnb, and many people feel that agents have gone above and beyond while addressing problems.
How do I talk to someone on Airbnb?
How long does it take for Airbnb to contact you?
What happens if Airbnb host doesn’t confirm in 24 hours?