Chat Messaging is the latest update to messaging on Android devices. It provides new Chat features as an upgrade to SMS and MMS messaging, without the need for a separate app.
Want to know more about messaging using Chat Messaging? Read on for answers to our most frequently-asked questions.
Other ways to find answers
To check your data and manage your account from your phone.
Download the My O2 app
To check your data and manage your account from your phone.
We can make various adjustments to the way we communicate with you and how we provide your contract, mobile phone bill, and more. For example if you struggle to hear people over the phone, we can offer alternate contact methods and make note of your preferences so you will only be contacted via this method in the future, wherever possible.
In order to adjust your support preferences, we will record some information about your disability or personal situation in your account. This means you will only have to tell us about your preferences once. If you do not consent to this information being recorded, you will need to tell us about any support you require each time you contact us. Want to find out more? Read our Accessibility Policy.
*Only the account holder can fill out our Support Request Form due to data protection restrictions. If you are a third party supporting an O2 account holder, please contact Business Customer Services with the account holder present. If the account holder is unable to be present, please call 0344 463 2669 for assistance.
Are you having trouble paying your bill? Please get in touch with our Business Customer Service to discuss your options. You can do this by dialling 202 from your O2 phone or using our Contact us page.
If you find it difficult to access any of our services due to a disability or personal situation, we can make some adjustments to help you manage your O2 account.
FAQ
Is O2 number 202 free?
How do I contact O2 free from my mobile?