For existing customers with Prime Contact, here’s where you’ll find all the information you need to get in touch.
What Kind of Issues can Vodafone (UK) Customer Service Representative Resolve?
Vodafone UK customer service representatives can resolve a wide range of issues over the phone. These can include some basic troubleshooting of devices and services, upgrades or cancellations of plans, purchasing new services, setting up technician appointments and addressing billing inquiries.
Best Practices for Calling Vodafone (UK) Customer Service
To help ensure that your call to Vodafone (UK) goes quickly and smoothly, consider the following:
Call the correct number at the correct time. There are different phone numbers for consumer and business accounts. There is also a separate number for international calls.
Check the time. Customer service is available for pay monthly accounts and for lost/stolen phones 24/7. Pay-as-you-go and home broadband accounts have phone-based customer service from 8 am to 9 pm, and you can upgrade or cancel your account from 8 am to 8 pm daily.
Before placing your call, gather any necessary documentation, including your account number, bills, proof of payment (such as a statement from your bank or credit card company) and any correspondence between you and Vodafone (UK) regarding your case
If you are calling for help with a device, have it in front of you so that you can troubleshoot along with the customer service representative.
Taking notes during your call is often a wise idea. Have pen and paper handy.
How do I speak to a person at Vodafone?
You can speak on the telephone via ringing 191 from a Vodafone mobile. Live Chat being the Online Chat Option.
Is Vodafone number 191 free?
Call Vodafone customer services on 191 free from a Vodafone Pay monthly mobile, or 03333 040191 from any other UK phone (standard charges apply).