Track, reschedule, amend or cancel your online order
Browse our frequently asked questions
Misplaced or damaged a fitting? You can order more here
Frequently Asked Questions
Search for answers to your questions in the search bar below. For assembly instructions, dimensions or stock status of a specific product, use the search bar located at the top of our website.
Yes, you can track your order status. All you need is your order number (10-digit number on the sales request page) and the email or telephone number associated with it. Find out more here.
Our stores and planning studios are open and ready to welcome you safely with plenty of inspiring solutions. Before you visit us, check our opening hours.
You can check stock availability on each product page, using the article number or name to search our website. You can select the store you want under “Favourites”. If the product you want isnt available, you can ask for an email or mobile phone alert to be sent to you as soon as the stock becomes available again, directly from the product page.
If you want to reschedule or cancel the delivery date for your order, check if you can do it automatically on our Manage your order page. If you cant do it this way, please contact us using the forms available and well do everything we can to help you, according to the stage your order is at.
When you shop online, you can see the delivery cost before finalising your purchase, as soon as you insert your postcode. This amount is calculated according to the value of the products being delivered and where theyre being delivered to. Find out more about our delivery service.
Call Ikea customer service faster with GetHuman
This is Ikeas best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ikea agent. This phone number is Ikeas Best Phone Number because 142,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-888-4532 include Refunds and returns, Looking For an Item, Problem With an Order, Cancel Order, Missing Item and other customer service issues. The Ikea call center that you call into has employees from Texas, Arizona, Scotland and is open Mon-Sat 8am-midnight, Sun 9am-midnight EST according to customers. In total, Ikea has 2 phone numbers. Its not always clear what is the best way to talk to Ikea representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
FAQ
Why is it so hard to contact IKEA?
The company blames a huge leap in online demand, coupled with Covid-related supply chain problems, which, in turn, doubled calls to its contact centre. “We know that this experience does not live up to our expectations for our customers, and we have been working extremely hard to resolve these issues,” it says.
How can I contact IKEA customer service?
For the quickest resolution, we recommend visiting an IKEA store with your receipt or order confirmation. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532 with a detailed description of what’s missing. We may be able to send replacements from one of our stores!
How do I find my IKEA phone number?
To help you get the best response from your IKEA complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
Does IKEA have a complaints department?
To help you get the best response from your IKEA complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
