Which broadband companies have the most satisfied customers?
Overall, 85% of broadband customers said they are satisfied with their service.
Twelve per cent of broadband customers said they had a reason to complain about their provider, in line with 2018 – although people were more likely to be happy with how their complaints were handled than they were in 2018 (up to 53% from 49%).
Plusnet customers reported higher than average satisfaction with their broadband service. This is despite having to wait longer than average for their calls to be answered.
TalkTalk customers were less likely to be satisfied with their overall service and with the reliability of their service. They were also less likely to recommend their provider to a friend, and less likely to be satisfied with how their complaint was handled. Virgin Media customers had to wait the longest for their calls to be answered (4 minutes 26 seconds on average) and were the also less likely to be satisfied with how their complaint was handled.
Head Office addressP.O. Box 360SouthamptonSO30 2NP
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Where is TalkTalk based?
Call us on 0345 172 0044.
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